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Sending a customer to the feature request section sounds like perhaps there is no escalation process at Symantec SEP support, or the 1st level tech support people need more training on how to manage cases. Unfortunately my experience, though limited and on a different issue but one that also required escalation (the issue is ongoing too I noticed just today), with phoning the support line seems to be reflected in WT Bloke's post - it seems rather than recognize that an escalation is needed, customers are made to follow steps that while valid, should only be the precursor to the escalation as identified by the scope and magnitude of the issue. Whehever Symantec made the decision to have some veterans monitor the forums it was one of the best things they could have done. You've been around a long time here and your help and coninued support is very valuable. Refer this article to find more info: The LiveUpdate content optimization and content storage space optimization steps take a long time to complete when upgrading to Symantec Endpoint Protection Manager 12.1 RU5 On a server that performs multiple roles, stores larger numbers of content, or is otherwise resource constrained, this process may take a longer duration to complete. This process requires significant resources to complete and is impacted by the performance of any available CPUs, CPU cores (physical/logical/hyperthreading), memory, and disks (I/O). In a typical enterprise setup where 30 content revisions stored, the SEPM upgrade process must reduce 55GB of full content to under 2GB of delta content. After this process is completed, the SEPM will use significantly less disk space. This process is resource intensive and may take an extended period of time. It has new content storage optimization feature:Īs part of the upgrade to SEPM 12.1 RU5, the SEPM converts all of the content from full definitions to delta definitions. English versions of Symantec Endpoint Protection. Symantec has released new version of Symantec Endpoint Protection.